We are committed to protecting your privacy. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a landline telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services. We will not pass any of your details on to third party for profit or otherwise.
If you have an account but do not wish to receive weekly emails regarding the products and services of fourfive you can be removed by emailing contact@fourfive.com including the word “remove” in the subject line.
COOKIES
Cookies are tiny text files, which are stored on your computer and the fourfive website uses these files to remember what currency you want to view the site in, what items are in your shopping basket and various other things which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work.
WEBSITE DESCRIPTION AND ILLUSTRATIONS
We create the vast majority of pictures and descriptions for the website. This information is copyright of fourfive and may not be used by any other party without express permission of fourfive. The fourfive website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with us.
We put a lot of time and effort into describing and photographing the products we sell. Although we aim to ensure that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct.
All pictures, material, code and intellectual property and descriptions are the property of fourfive. They may not be copied or used without the expressed permissions.
WAIVER
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.
KLARNA
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
SMS
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
WHATSAPP MARKETING COMMUNICATIONS
If you opt in to receive marketing communications from us via WhatsApp, we will collect and process your mobile phone number and your WhatsApp profile information (such as your display name and profile photo, where visible to us) for the purpose of sending you promotional messages, product updates, abandoned cart reminders, order-related marketing, and similar commercial communications. The general terms governing our mobile messaging program (including opt-in mechanics, message frequency, message and data rates, age restrictions, prohibited content, and dispute resolution) are set out in our Terms of Service and apply equally to WhatsApp marketing messages.
Sharing with WhatsApp / Meta. To deliver these messages, we share your phone number and message content with Meta Platforms, Inc. (“Meta”), the providers of the WhatsApp service. Meta acts as an independent controller of this data for its own purposes, including providing, securing, and improving the WhatsApp service. Meta’s processing of your information is governed by the WhatsApp Privacy Policy and, where applicable, the WhatsApp Business Terms of Service. Because we use the WhatsApp Business App, messages are sent from a standard WhatsApp account and are subject to WhatsApp’s consumer-facing terms and message-handling practices.
International transfers. Meta is headquartered in the United States and processes data globally. Where you are located in the European Economic Area, the United Kingdom, or other jurisdictions with cross-border transfer restrictions, your information will be transferred outside your jurisdiction. Meta relies on the EU–US Data Privacy Framework, Standard Contractual Clauses, and other lawful transfer mechanisms for these transfers. You can review Meta’s transfer mechanisms in the WhatsApp Privacy Policy.
Legal basis (EU/UK/EEA residents). We rely on your consent and/or the soft opt-in (GDPR Article 6(1)(a); UK GDPR Article 6(1)(a); ePrivacy Directive Article 13 / PECR Regulation 22) as the legal basis for sending marketing messages via WhatsApp and for sharing your number with Meta for this purpose. You can withdraw your consent at any time (see “Your choices” below); withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Your choices. In addition to the opt-out methods set out in our SMS Terms, you can stop receiving WhatsApp marketing messages at any time by:
- Replying STOP to any WhatsApp message we send you;
- Blocking our WhatsApp business account from within the WhatsApp app; or
- Emailing us at contact@fourfive.com with the subject line “WhatsApp Opt-Out”.
Once you opt out, we will stop sending you marketing messages via WhatsApp within the timeframe required by applicable law. We may still send you transactional or service messages (e.g. order confirmations, shipping updates, fraud alerts) where you have a separate relationship with us that justifies them.
Retention. We retain your phone number and WhatsApp opt-in records (including the date, time, source, and wording of the consent you gave) for as long as you remain opted in, and as long as needed to demonstrate compliance with applicable marketing laws.
Your rights. Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, or port your personal data, and to object to processing. EU/UK residents have rights under the GDPR and UK GDPR; California residents have rights under the CCPA/CPRA; residents of other US states with comprehensive privacy laws (e.g. Colorado, Connecticut, Virginia, Texas, Oregon) have analogous rights. To exercise these rights, contact us at contact@fourfive.com. You may also lodge a complaint with your local data protection authority.
INFORMATION WE COLLECT
Identity and Contact Information includes first name, last name, title, , email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff within our stores.
Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.
YOUR RIGHTS
At any time, you have the right:
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to request access to or a copy of any information which we hold about you;
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to rectification of your information, if you consider that it is inaccurate;
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to ask us to delete your information, if you consider that we do not have the right to hold it;
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to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
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to ask us to stop or start sending you marketing messages as described below in the marketing section;
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to restrict processing of your information;
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to data portability (moving some of your information elsewhere) in certain circumstances;
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to object to your information being processed in certain circumstances; and
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to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.
The fourfive website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or have any data removed, please contact us by e‑mail at contact@fourfive.com